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null Excellus BCBS Medicare Resource Center is open again for appointments

Excellus BCBS Medicare Resource Center is open again for appointments

For Immediate Release:  2020-08-24

Contact:  Jim Redmond, (585) 238-4579

People who are soon turning age 65 and have questions about switching their insurance coverage to Medicare, are now able to use Excellus BlueCross BlueShield’s Medicare Resource Center located at 1946 W Ridge Rd Suite B, in Greece.

The center has re-opened after being closed in March due to the pandemic. Prospective members are being seen by appointment only. To schedule an appointment to meet with a representative or for immediate assistance, please call 1-800-659-1986.

“We are here to serve our community members in a clean, safe environment that follows the federal guidance,” said Roger Van Baaren, vice-president for Medicare and Individual Market Sales. “For people who are enrolling in Medicare for the first time, it can appear to be a lot if you don’t have trained experts helping you through the process.”

Current Excellus BCBS Medicare members should contact Customer Service at the telephone number on their subscriber card if they have questions.

“Even as we continue to be vigilant about COVID-19, people are slowly resuming more normal activities,” Van Baaren said. “That includes looking ahead to what their health care coverage will be in 2021.”

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Excellus BlueCross BlueShield, an independent licensee of the Blue Cross Blue Shield Association, is a nonprofit health plan with 1.5 million upstate New York members. The company's mission is to help people live healthier and more secure lives through access to high-quality, affordable health care. Its products and services include cost-saving prescription drug discounts, wellness tracking tools and access to telemedicine. With more than 3,500 employees, the company is committed to attracting and retaining a diverse workforce to foster innovation and better serve its members. It also encourages employees to engage in their communities by providing paid volunteer time off as one of many benefits. To learn more, visit