Health care should meet the needs of everyone—no matter who you are, where you live, or who you love. This is the work of health equity, and it’s something we take seriously at Excellus BlueCross BlueShield.

Understanding What Impacts Your Health

Research shows that your health may be impacted by many things beyond medical care. These things include:

  • Race and ethnicity
  • Age
  • Education
  • Employment
  • Economic status
  • Sexual orientation
  • Gender
  • Gender identity
  • Where you live

Many of these things may be outside your control. And many may be influenced by bias. Health equity works to address these impacts on your health. It also challenges the biases that have created different outcomes for different people.

Health equity won't happen overnight. The first step is to understand more about you, so we know what barriers you face. This information helps us create solutions to support you and offer you better care.

Achieving Better Health With Better Information

To understand how better information can lead to better health, let’s look at an example. Imagine you speak a language other than English. You go to a doctor who doesn’t speak your language. Without an interpreter, you may not get the best care from that doctor. By knowing your needs, we can help connect you with a doctor who speaks your language. This is a small example, but one that shows how information can start to break down barriers.

How You Can Help

 

Helping you be healthier means knowing more about you. Log in to your member account to tell us a little more about yourself. Sharing information is optional, but the answers will help us offer better and more personal care. This information will be kept safe. It will not affect your health coverage or premiums.

After you log in, select your name under 'Active Plan Members.' This will take you to the Member Information page. From there, select the 'Update Member Details' button to update your information. Instructions for Federal Employee Program members

Learn how your information is protected with our Health Equity Privacy PolicyOpen a PDF.

 

Taking on Health Equity

We are working every day to help you and those you love live healthier, more secure lives. This is a continuing commitment that you can count on. Take a look at the work we’re doing to improve health equity in your communities.

Improving outcomes for underserved mothers and babies

Eight non-profit organizations are sharing $1 million in grant funding to support safe pregnancies and childbirth for at-risk populations.

Building stronger communities through impactful partnerships

Each year, dozens of community organizations continue their great work with the support of awards, grants, and sponsorships.

Understanding the transgender member experience

Our Customer Experience team is working tirelessly to provide a welcoming, inclusive experience for our transgender members.

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