Compliance Notices

Choices in this section include:

Code of Conduct (PDF)

Our Code of Conduct directs how we do business. See how we use it to maintain the highest standards of ethical conduct in our business practices.

Notice of Privacy Practices (PDF)

Our Notice of Privacy Practices describes how medical information about you may be used and disclosed and how you can get access to this information.

Web & Mobile Terms of Use

View our Terms and Conditions of Use for when you visit the Excellus BlueCross BlueShield desktop, mobile website and applications.

Web & Mobile Privacy Policy

Our Web and Mobile Privacy Policy tells you how Excellus BlueCross BlueShield collects and uses your information when visiting our website and mobile application.

Browser Support

Learn what browsers work best with the Excellus BlueCross BlueShield website and how to clear your browser’s cache for an optimal experience.

Accessibility Statement

See how we’re committed to enhancing our website so that it is accessible to everyone, including those with disabilities and people who use assistive technology.

Ethics and Compliance

Help our community maintain a strong ethical and compliant culture by confidentially reporting any suspected violations to ComplianceLine.

Language Assistance

If your native language is non-English, free translation services may be provided to you.

Nondiscrimination Notice

View the Health Plan’s Notice of Nondiscrimination and see what assistive services may be available to you.

Mental Health Parity Improper Practices

Excellus BlueCross BlueShield works to identify and remediate practices in part of our parity compliance program.