Commitment to quality of care

At Excellus BlueCross BlueShield, we believe that being a local health insurance company gives us a unique opportunity to engage deeply with our communities. Our commitment to collaboration is not just about partnerships; it's about being a resource for our members and ensuring they have access to quality, affordable healthcare.

We are proud to share how our collaborative efforts, innovative programs, and dedication to patient care are making a positive impact in the lives of those we serve.

As we celebrate the achievements of healthcare providers within our network, it's essential to highlight the pivotal role that quality care plays in improving patient outcomes. A prime example of this commitment can be seen in CNY Family Care, located in Syracuse. Recently honored with the 'Circle of Excellence Innovation Award' from Excellus BCBS, CNY Family Care exemplifies how innovative practices, such as the integration of the Retina Vue diagnostic tool for diabetic patients, can profoundly impact the quality of care provided.

Dr. Joseph Augustine, a primary care physician at CNY Family Care, emphasizes the importance of trust in the provider-patient relationship. "Trust is crucial between a provider and patient. The most significant aspect for doctors and patients is building a relationship and diligently following up on conversations, especially regarding diagnoses," Augustine explains. "This quality care is measured by health plans like Excellus BCBS, who recognize the importance of that relationship and trust," adds Tony Vitagliano, VP of provider network at Excellus BCBS.

The Circle of Excellence award is not a financial incentive but a peer-nominated accolade that highlights visionary and quality-driven thought leaders in the Excellus BCBS provider network. “We developed the Circle of Excellence awards to recognize those who work in partnership with us and look at different ways to deliver accessible and high-quality care,” Vitagliano explains. “Because of doctors like those at CNY Family Care, patients are getting the care they need, when they need it.”