JD Power 2026 U.S. Medicare Advantage Study recognizes Excellus BCBS for member experience, trust and service
October 2, 2026
Excellus BlueCross BlueShield earned the #1 ranking in Customer Satisfaction among Medicare Advantage Plans in New York for the fourth consecutive year. The recognition is part of the JD Power 2026 U.S. Medicare Advantage Study, which evaluates the experiences of Medicare Advantage members in New York and other markets.
Key Facts
- Recognition: #1 in Customer Satisfaction among Medicare Advantage Plans in New York
- Organization: Excellus BlueCross BlueShield
- Study: JD Power 2026 U.S. Medicare Advantage Study
- Achievement: Fourth consecutive year receiving the top ranking in New York
- What does it mean? Excellus BCBS delivered the best customer experience amongst Medicare Advantage plan in New York
Why Members Rated Excellus BCBS Highly
The 2026 recognition reflects Medicare Advantage members’ overall satisfaction with their experience with Excellus BCBS. The JD Power study benchmarks health plans on areas that influence customer satisfaction, including:
- Level of trust
- Access to health services
- Product and coverage offerings
- Ease of doing business
- Interactions with representatives and customer service
- Resolving problems or complaints
- Digital tools and channels
Leadership Perspective
“Being recognized by Medicare Advantage members for a fourth consecutive year reinforces our commitment to delivering dependable coverage, personalized service and a positive member experience,” said Andy Napierala, VP of Medicare and Individual Market Sales. “Most importantly, this recognition reflects feedback directly from the people we serve.”
About the JD Power Study
The JD Power 2026 U.S. Medicare Advantage Study measures customer satisfaction with Medicare Advantage plans. It uses feedback from Medicare Advantage members to compare the largest plans in selected U.S. markets, including New York, on trust, access, coverage and service.
Why This Recognition Matters
Customer satisfaction studies provide independent feedback about the Medicare Advantage plan experience from the perspective of members themselves. Excellus BCBS’ fourth consecutive #1 ranking shows sustained customer satisfaction in New York and reflects the experiences of the people the health plan serves.
Learn More
Learn more about the JD Power 2026 U.S. Medicare Advantage Study and its Medicare Advantage plan customer satisfaction rankings.
