Rochester, NY

NCQA Releases 2022 Health Plan Ratings

Excellus BlueCross BlueShield has just received its 2022 ratings from the National Committee for Quality Assurance (NCQA). The following ratings (based on a 5 Star rating system) reflect 2021 plan performance across all lines of business. 

  • 4.5 stars in Medicare HMO
  • 4.0 stars in Medicare PPO
  • 4.5 stars in Medicaid
  • 4 stars in Commercial

NCQA evaluates Health Plans nationally on measures of clinical quality measures through the Healthcare Effectiveness Data and Information Set (HEDIS) and member experience/perception with care through the Consumer Assessment of Healthcare Providers and Systems (CAHPS) including their experiences with doctors, health care services and customer service.

Compared to last year’s performance, the health plan was the only Commercial NCQA Accredited 4 Star plan in New York state to maintain a 4 Star rating.

Said Excellus BCBS President and CEO Jim Reed, “NCQA ratings are a valuable tool for consumers to use to evaluate a health plan. We are very pleased that our ongoing efforts to enhance the member experience are being recognized.”   

Joy Auch, (585) 238-4374

Excellus BlueCross BlueShield, an independent licensee of the Blue Cross Blue Shield Association, is a nonprofit health plan with 1.5 million upstate New York members.

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