To our members:
Across the nation and in our local communities, we’re seeing more providers and health systems notifying their patients and our members about contract discussions. These renewals are typical for this time of year and there is still ample time to agree to a new contract for 2025.
FamilyCare Medical Group
At Excellus BlueCross BlueShield we are in discussions with FamilyCare Medical Group (FCMG) in Central New York who notified us of its decision to terminate its participation agreement with Excellus BCBS effective December 31, 2024.
It’s unfortunate that FCMG chose to notify you and create unnecessary worry when we still have more than five months to come to a mutually agreed upon contract. It’s important for you as Excellus BCBS members to know that at this time you may continue to access services from FCMG providers as you normally do.
98 Percent of Local Providers are In-Network
For over 23 years Excellus BCBS has been proud to have FCMG as a participating provider. Excellus BCBS has an extensive provider network that includes 98 percent of local providers, and we know you value the care you receive at FCMG.
We have been in active contract discussions with representatives from FCMG and they have told us that they fully intend to go forward in a mutually agreed upon contract with Excellus BCBS. We are focused on access to high-quality care that’s as affordable as possible. We are confident we’ll reach an agreement.
As a reminder, members can log in to their online account or Excellus BCBS mobile app to view plan coverage or call the Customer Care phone number on the back of their member card.
Thank you,
Lisa Harris, M.D.
Senior Vice President and Chief Medical Officer
