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null Excellus BlueCross BlueShield mobile app connects members with their health care team

Excellus BlueCross BlueShield mobile app connects members with their health care team

For Immediate Release:  2019-09-10

Contact:  Jim Redmond, (585) 238-4579 /

Christyn Murray looks forward to Monday mornings. That’s when she connects with her Excellus BlueCross BlueShield nurse care manager and dietician via a mobile app on her phone.

“When I get up in the morning the first thing I do is check my Wellframe app with my coffee,” says Murray. “It helps me with the sea of health information. Before, I was drowning. It’s a wonderful part of every day.”

The mobile platform from digital health company Wellframe, is an additional resource for Excellus BCBS’s members to interact with nurses, social workers, and clinical professionals.

Through the free mobile app, members can send text messages to their care team at any time day or night. With traditional care management, the care manager may need to make multiple calls to reach a member, at a time that may not be convenient, or when a member may not need assistance.

“The use of the app expands the reach of our Health Care Improvement team,” said Dr. LouAnne Giangreco vice president and chief medical officer for health care improvement at Excellus BlueCross BlueShield. “The ability to communicate with members at their convenience allows us to assist with their immediate and long-term health care needs. For members with chronic conditions, the app is less of an interruption to their lives. The apps features become a routine part of maintaining overall health and wellness.”

In addition to two-way text messaging between member and care team, the platform offers a web-based dashboard for care managers to monitor members’ care, and links to online resources like care plans, reminders, step counters, and other features to keep patients engaged in their health care.

Depending on the member’s condition, the interaction is as frequent as necessary. Some members go from getting a call every few weeks to a quick check-in text at their convenience.

“The platform makes it easy to monitor my patients’ progress,” said Joanne Richards, RN, CCM, Christyn’s care manager. “A member’s text messages can be viewed by the entire care team so it allows the team to stay current with the member’s health goals. I can periodically message the member to just say, ‘Hi, how are you?’ It keeps us connected.”

The app’s features empower members to stay on track and accountable for their care. Christyn says the daily check lists and reminders to exercise and take her medications are important.

“I have a life, and if I didn’t have it [the app], I’d never take my 5 p.m. pills.” The app offers her more than technology, “It’s the ability to communicate with real people. I have a wonderful relationship with my nurse and dietician,” she says.

For more information about Excellus BlueCross BlueShield’s mobile platform visit:

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Excellus BlueCross BlueShield, an independent licensee of the Blue Cross Blue Shield Association, is a nonprofit health plan with 1.5 million upstate New York members. The company's mission is to help people live healthier and more secure lives through access to high-quality, affordable health care. Its products and services include cost-saving prescription drug discounts, wellness tracking tools and access to telemedicine. With more than 3,500 employees, the company is committed to attracting and retaining a diverse workforce to foster innovation and better serve its members. It also encourages employees to engage in their communities by providing paid volunteer time off as one of many benefits. To learn more, visit

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